Poolhouse Studio Logo

Project

Love Penzance

Building a digital home for Cornwall’s most creative town.
(In collaboration with T2)

Services

Love pz

Brief

Love Penzance has become the go-to destination for discovering everything happening in and around Penzance. But creating a successful destination brand isn’t just about launching a beautiful website – it’s about building an identity that people recognise, trust and return to.
Working alongside the Penzance BID team, T2 Design has become an extension of the Love Penzance brand, delivering everything from website design and development through to social media campaigns, email marketing, graphic design and ongoing creative support. Every piece of communication has one goal: make people fall in love with Penzance before they even arrive.

The Challenge

Penzance is packed with independent businesses, incredible events, stunning scenery and an ever-changing calendar of things to do. The challenge wasn’t a lack of content; it was bringing everything together into a single, recognisable destination brand that people could easily engage with.

The website needed to become far more than an online brochure. It had to be the town’s digital front door. A place where visitors could discover what’s on, where to eat, where to shop, where to stay and why Penzance should be their next destination.

Alongside the website, the visual identity also needed consistency across social media, digital campaigns and email marketing, creating a recognisable voice that could cut through increasingly noisy social channels.

What We Delivered

Website redesign and rebuild
User experience (UX) improvements
Search engine optimisation
Ongoing website management
Social media strategy and content creation
Campaign graphics and promotional artwork
Mailchimp email design and marketing
Brand development and tone of voice
Digital marketing support
Creative consultancy

Our Approach

We completely rebuilt the Love Penzance website with the visitor experience at the heart of every decision. Navigation was simplified, content was restructured and every page was designed to encourage users to keep exploring.

But websites don’t exist in isolation.

Alongside the rebuild we developed an ongoing marketing strategy covering social media management, branded graphics, promotional campaigns and professionally designed Mailchimp newsletters. Every campaign works together, creating one consistent personality across every customer touchpoint.

Whether someone discovers Love Penzance through Instagram, opens an email campaign or lands on the website from Google, the experience feels unmistakably “Love Penzance”.

The Bottom Line

Great destination marketing isn’t about shouting the loudest. It’s about telling the right story, consistently, across every platform. That’s exactly what we’ve built for Love Penzance.

Feedback

“Poolhouse has become an invaluable creative partner for Love Penzance. From rebuilding our website to creating engaging social media campaigns, email marketing and graphics, they’ve helped us establish a recognisable voice and a strong visual identity across every platform. With our website continuing to grow year after year, Poolhouse’s proactive ideas and attention to detail have made a genuine difference to how people engage with the Love Penzance brand.”
– Sarah Shaw, Love Penzance & Penzance BID Manager
Website
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